Individual Accounts

Articles

How do I cancel/pause my subscription?
You can schedule a subscription cancellation/pause for your next monthly billing period by following the steps below.NOTE: All cancellations occur at the end of your billing cycle.From your Subscription Page click on "Cancel My Subscription...
Why was my transaction declined?
Declines can happen for a variety of reasons. When a charge is being processed, there are automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as account balance and card informat...
How do I reset my password?
If you have a Code School account but you can't remember your password, then you should be able to use the Forgot Your Password? page.Password Reset EmailThe Forgot Your Password? page will trigger an email to the email account that you used to s...
How do I delete my Code School account?
We're sorry to see you go, but if you'd like to delete your Code School account then we can help you with that.EmailsIf you just want to stop receiving emails, then you might just be able to use this article in order to unsubscribe. And that ...
What can I do about failed PayPal transactions?
If you're having payment issues with PayPal, there's a good chance it has to do with your "Payment Sources" within your PayPal account. Code School does not accept payment from PayPal balances. You must have a card on file.&nbs...
How do I change my credit card information?
To update your credit card information, visit the Change Payment Method page from your account's Subscription page. ......
How do I create a formal invoice?
You can find all your invoices by going to the Order History page. From this page you can view all your recent account activities and transactions. Click the Generate Invoice button and fill out the form to create an official PDF invoice for your sub...
How do I use my Code School Points?
Points are currently setup as a gamification element in Code School. As of right now they are primarily just available for bragging rights. It's particularly helpful for Team Accounts where there is a Leaderboard and Team Members can see who has ...
How do I go about asking for a refund?
We currently offer a 30-day refund if you are ever unsatisfied for whatever reason. If it's past the 30 days, feel free to reach out to us and we'd be happy to take a look!......
How do I switch from card to PayPal?
If you want to switch from card to PayPal, it's a simple process. You must first be unsubscribed. If you are not, please contact us. We will unsubscribe you, and you can then do the following.Log in to codeschool.comGo to the enrollment page.Ente...
How do I configure my account to log in with Google, Github, and Facebook?
You can sync your Code School account with your Google, Github, and Facebook accounts. That allows you to authenticate using those services instead of a username and password.SetupAdd authentications from the Edit Profile page. This is accessible fro...
How do I unsubscribe from newsletters?
You can unsubscribe from most Code School emails by using the steps below:Access your My Profile page. Under Email Preferences, simply click on the emails that you don't want to subscribe to.If you click to remove those email subscripti...
Having trouble resetting your password?
Check out this article for instructions on resetting your password. Or if you're having trouble, then this might help:Try using a different browser! The password reset features tend to work okay here on our end, but there are certain browser conf...
How do I convert my individual account to a team account?
This is no problem at all! It's a manual process on our end, so just open a discussion with our Support Team as and we can take of this for you.
Can I merge one account into another account?
This feature is used for customers who may have a new account and want to move their course progress from one account to another. Do note, this is NOT a reversible process.To get this process started, we will just need the following:The email of the ...