Individual Account Management

Find help on password resets, cancellation, and invoices

Articles

How do I cancel my subscription?
You can schedule a cancellation of your subscription by following the steps below. NOTE: All cancellations occur at the end of your billing cycle . From your Subscription Page click on  " Cancel My Subscription" ...
Why was my transaction declined?
Declines can happen for a variety of reasons. When a charge is being processed, there are automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as account balance and card informa...
How do I fix a failed PayPal transaction?
If you're having payment issues with PayPal, there's a good chance it has to do with your "Payment Sources" within your PayPal account.  Code School does not accept payment from PayPal balances. You must have a card on file...
How do I reset my password?
If you have a Code School account but you can't remember your password, you can use the Forgot Your Password? page. Password Reset Email The Forgot Your Password? page will trigger an email to the email account that you used to sign up for...
How do I delete my Code School account?
We're sorry to see you go, but if you'd like to delete your Code School account then we can help you with that. Emails If you just want to stop receiving emails, then you might just be able to use this article in order to unsubscribe. ...
How do I change my credit card information?
To update your credit card information, visit the Change Payment Method page from your account's Subscription page.  ...
How do I create a formal invoice?
You can find all your invoices by going to the Order History page. From this page you can view all your recent account activities and transactions. Click the Generate Invoice button and fill out the form. This will create an official PDF invoi...
How do I use my Code School Points?
Points are currently setup as a gamification element in Code School. As of right now they are primarily just available for bragging rights. It's particularly helpful for Team Accounts where there is a Leaderboard and Team Members can see who has...
How do I go about asking for a refund?
We currently offer a 30-day refund if you are ever unsatisfied for whatever reason. If it's past the 30 days, feel free to reach out to us and we'd be happy to take a look! ...
How do I switch from card to PayPal?
If you want to switch from card to PayPal, it's a simple process. You must first be unsubscribed. If you are not, please contact us . We will unsubscribe you, and you can then do the following. Log in to codeschool.com Go to the enrollmen...
How do I unsubscribe from newsletters?
You can unsubscribe from most Code School emails by using the steps below: Access your My Profile page.  Under Email Preferences,  simply click on the emails that you don't want to subscribe to. If you click to remove those ema...
How do I find my course history and progress?
You can find your course history and progress at any time by checking out our Report Card feature.  To access, simply login and click on the dropdown arrow next to your avatar in the top right. Every user has a Report Card page for their accou...
How do I configure my account to log in with Google, Github, and Facebook?
You can sync your Code School account with your Google, Github, and Facebook accounts. That allows you to authenticate using those services instead of a username and password. Setup Add authentications from the Edit Profile page. This is accessi...
Can I share my course completion badges?
You can! Currently, you can share badges on both Facebook and Twitter. We no longer have direct badge sharing to LinkedIn and Mozilla Open Badges but there is a workaround. You can use our Report Card feature via your settings page and make it p...
Can I use my Code School account for Pluralsight access?
Code School accounts and subscriptions are separate from Pluralsight accounts and subscriptions. There are exceptions, such as larger enterprise accounts. There aren’t plans to create joint subscriptions. In the future, we will be looking a...
How do I convert my individual account to a team account?
This is no problem at all! It's a manual process on our end, so just open a discussion with our Support Team as and we can take of this for you.
Can I merge one account into another account?
If you want to move your course progress and history from one account to another - we can help!  Do note this is NOT a reversible process. To get this process started, we will just need the following: The email of the account you want me...